Password Issues

If you know your username and password but believe there is any chance your Online Banking and Mobile App password has been compromised, we recommend changing it immediately. To do so, log into Online Banking or the Mobile App and select "Change Password" in the profile section. You will then need to enter your old password, enter a new password, re-enter the new password to confirm and select "Submit." Passwords must not contain your primary account number, SSN, full name or phone number. For tips on creating a strong password, please read the "Strong Passwords" article inside the "Tips for Staying Safe Online" section on the Safety and Security page of our website. Please contact us immediately during business hours and ask to speak to our Fraud team if you suspect your account has been compromised.

If you have forgotten your Online Banking and Mobile App password, or if you have been locked out of Online Banking or the Mobile App, please visit the login page of our mobile app or our website at https://www.eglinfcu.org/login/ and select "forgot password." You will then be asked to enter your username, birth date and the email address you have on our system. After submitting this information, you will receive an email with a link to reset your password. If you do not receive the email with the link to reset your password, please be sure to check your junk/spam email folder.

If you receive a message stating "There's something wrong with your credentials" when attempting to go through the forgot password or recover username process, it most likely means the information you have entered does not match the information we have on our system. If you cannot successfully reset your password or recover your username, we recommend that you call us at 850.862.0111, Option 3, or visit a branch during business hours. You can also email us via our secure email platform at eglinfcu.org/contact.