Eglin FCU Debit Card
Experience convenience and enhanced security with an Eglin FCU Debit Card.Click here to
Request a Debit Card
view our debit card terms & conditions
Benefits of the Eglin FCU Debit Card include:
- Our debit cards can be used in conjunction with Apple PayTM, Samsung Pay® and Google PayTM. Learn more about digital wallets.
- No surcharge or network fee at local Eglin FCU ATMs, Tom Thumb Store ATMs, select MONEYTREE ATMs in the Florida Panhandle, and over 80,000 surcharge-free ATMs nationwide.
- Use CardControls to manage your Eglin FCU Debit Card by defining when, where and how our card is used.
- Mastercard Global ServiceTM provides around-the-clock service for all of your account related questions. Contact 800.307.7309
- Use at thousands of merchants who accept Mastercard® worldwide.
- Use it for Point of Sale with no fee (POS transactions look at your available balance only, overdraft protection is not available.)
Eglin FCU Debit Card Terms & Conditions
The Eglin FCU Debit Card requires Eglin FCU Membership. Withdrawals from ATMs are limited to $500 per day. Point of Sale transactions have a daily limit of $3,000. In some instances a $500 daily limit may be applicable. If our system is unavailable, lower transaction and withdrawal limits may apply. Be aware that most overseas ATMs limit cash withdrawals to the Checking Account and access to the savings account may not be available. Certain terms, conditions, and exclusions apply. Contact Eglin FCU for complete coverage terms and conditions or call Mastercard® for assistance at 800.622.7747.
- Requires Eglin FCU Membership.
- Withdrawals from ATMs are limited to $500 per day.
- Point of Sale transactions have a daily limit of $3,000.
- In some instances a $500 daily limit may be applicable.
- If our system is unavailable, lower transaction and withdrawal limits may apply.
- Be aware that most overseas ATMs limit cash withdrawals to the Checking Account and access to the savings account may not be available.
- Certain terms, conditions, and exclusions apply. Contact Eglin FCU for complete coverage terms and conditions or call Mastercard® for assistance at 800.622.7747.
Mastercard® Transaction Authorization Alerts
Eglin FCU will notify you via text, email, and/or phone if we suspect any unauthorized transactions on your Eglin FCU Mastercard.
How You Can Help
- Please be sure we have a cell phone number on file for you by logging in to Online Banking/Eglin FCU Mobile App and navigating to My Profile>Contact Information. List your current cell phone number in the Cell Phone field.
- Continue to monitor your credit card activity periodically between billing cycles to ensure all transaction postings are correct.
Thank you for choosing Eglin FCU and generously working alongside us to keep your information safe.
Beware of phishing attempts. Eglin FCU will not ask you to give out any personal information via text or email. If you question the validity of a transaction authorization alert pertaining to your Eglin FCU account, please contact us. Credit card transaction authorization alerts via text message are a complimentary service offered by Eglin FCU. You are, however, subject to any text message charges or data charges from your cell phone carrier.
If an unauthorized transaction has posted to your account, you should notify us immediately and may file a dispute by visiting a local branch or by calling us at 850.862.0111, Option 1, during business hours.
Eglin FCU members have access to 80,000+ surcharge-free ATMs WORLDWIDE.
Manage your Eglin FCU Credit and/or Debit Card usage through your mobile device by defining when, where and how your card is used.
Prevent interruption of service to your Eglin FCU credit and/or debit card by notifying us before you leave town. Call us at 850.862.0111, Option 1, or submit your travel notification via DocuSign using our Travel Notification Form.
So that we may notify you as quickly as possible, it is important that Eglin FCU has your cell phone number and accurate email address.
CO-OP Shared Branch & ATMs connect credit unions from across the country to provide access to your funds wherever you may be.
Report lost or stolen card:
To report a lost or stolen card, give us a call at 850.862.0111 and select Option 1.
850.862.0111, Option 1 (all hours)
800.367.6159, Option 1 (all hours)
Activate card or change PIN:
To activate your credit, debit or ATM card within the USA call 866.762.0558, if you are outside the continental US please call 501.588.7531. To change your credit, debit or ATM card PIN within the USA call 866.762.0558, if you are outside the continental US please call 501.588.7531.
(all hours)Within USA: 866.762.0558
International: 501.588.7531
Frequently Asked Questions
How do I get a debit card?
To request a new or replacement debit card, please visit any of our branches during business hours to receive a card the same day. To request a card to be mailed, visit the forms page on our website and select “Request a New or Replacement Debit Card” to complete an application through DocuSign.
How do I dispute or report transactions on my debit card that I did not make?
If you notice any unauthorized transactions in your transaction history or your monthly statement, please contact us by visiting a branchor calling 850.862.0111 and selecting Option 1 during business hours.
Can a minor get a debit card on their Checking account?
Debit cards for minors, children or youth with Premium Checking accounts may be provided with an adult joint owner who accepts liability for any returned item, overdraft, or unpaid amount on the account and for related fees and charges. To discuss debit card options for Minor accounts, visit any branch location or call us at 850.862.0111, Option 1, during business hours.
I have money in my account. Why am I unable to withdraw funds?
If you are attempting to withdraw money with a sufficient available balance but the transaction is denied, it is possible you have exceeded your daily spending or withdrawal limit. Please call 850.862.0111, Option 4, during business hours or visit a local branch for more information specific to your account.
You cannot have two debit cards in your name on the same account. We do not allow 2 debit cards for one person on the same account.
You can have either an ATM or Debit Card, but not both.
If you wish to increase your withdrawal limit at ATMs, you can complete the Increase Limit on Debit Card/Bill Payer form. The Increase Limit on Debit Card/Bill Payer form is located on our website at eglinfcu.org/forms.
What do I do if my card is malfunctioning?
If your card is damaged or malfunctioning, you can request a replacement by visiting any branch location for same-day service or by completing the required Debit Card Request form online on our Applications and Forms page.
What do I do if my card is malfunctioning? If your card is damaged or malfunctioning, you can request a replacement by visiting any branch location for same-day service or by completing the required form online on our Applications and Forms page.
My card is being replaced or renewed. Will the PIN be the same?
When you call to activate your new card, you will be prompted to select a Personal Identification number, also called a PIN. You may choose the same PIN for your renewal or replacement card that you used previously. Remember that it's your responsibility to make sure no one else learns your secret PIN or uses the card issued to you. Please tell us at once if you believe your card or PIN has been lost or stolen. You may change your PIN at any time by calling 866.762.0558.
My card is being replaced or renewed, will the PIN be the same?
When you call to activate your new card you will select your new PIN. You may choose the same PIN you were using before if you like. You may change your PIN at any time by calling 866.762.0558.
How do I add another cardholder to my account?
To request a Debit Card or ATM Card that allows someone else access to your accounts, please contact us by calling 850.862.0111, Option 1, or by visiting one of our branch locations during business hours. Additional cardholders must be joint on at least one account suffix and will be authorized to access all your share and loan accounts. As the primary accountholder, you are responsible for all purchases and transactions conducted by additional cardholders and authorized users
How do add another cardholder to my account? To add another cardholder to your account, please contact us by calling 850.862.0111, Option 1, or by visiting one of our branch locations during business hours.
Why was my transaction denied?
If your credit or debit card transactions are being declined, or if you have specific questions regarding the status of your card, please call us at 850.862.0111 and select Option 1 for assistance during business hours.
How do I dispute a transaction?
If you need to dispute a transaction or would like more information about the dispute process, please contact us by visiting any branch location or by calling 850.862.0111, Option 1, during business hours.
I am planning to travel soon, is there anything I should do to ensure my card will still work while I am out of town?
To avoid interruptions to your Eglin FCU Debit or Credit card services while traveling abroad or making international transactions, we recommend completing a travel notification form. You can fill out the Travel Notification form online at eglinfcu.org/forms. You can also visit any branch location, or call 850.862.0111, Option 1, during business hours to request and submit a Travel Notification form.
Our Debit and Credit cards may be used internationally for transactions and cash withdrawals where accepted. To alleviate chances of the transaction being declined or blocked due to unusual activity, submit a travel notification form online at eglinfcu.org/forms before you travel.
The Credit Union doesn't sell prepaid gift cards. We do have a Platinum Rewards Mastercard program with an exciting rewards selection, including the option to redeem earned points for gift cards.
Do you offer gift cards?
No, we do not currently offer gift cards.
A debit card is directly linked to the available funds in your checking account. It allows you to make purchases using funds directly from your account. A credit card allows you to borrow money from the issuer using a credit line limit for purchases, which is repaid later, often with interest if not paid in full by the due date.
Do you offer custom card designs?
We offer one standardized card design for each card type at this time.
Why is my card blocked? There are a variety of reasons your card may be blocked. If your card has been blocked please reach out to us so that an Eglin FCU representative may assist you.
