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Home Branch Help

Click any of the following Navigation Items to view additional help and information about that specific section of Home Branch.

Accounts Transfers Pay Bills eServices My Profile Contact Us Safety & Security Log Out


Accounts

Account Summary

  • View a brief summary of the suffixes in your primary account and any suffixes to which you have been granted access from other member’s accounts. Suffixes from member’s other accounts are designated by the gray background.

  • View quick-navigation links to suffix-specific functions by clicking on the links under the Account column.

  • View detailed transaction history for a specific suffix by clicking on the links under the Description column. If a link is not present for a suffix, detailed transaction history is not available for that suffix.

  • Mortgage and MasterCard payments are posted once daily on business days. Your summary balance may not reflect your most recent payment.


Account Details

  • View detailed transaction history on any suffix. The default display shows all unexpired holds from pending point-of-sale (POS) transactions followed by a 30-day history of posted transactions shown in descending date order (newest transactions first).

  • View transactions from the previous 15 months by selecting a specific Start Date and End Date and clicking Search.

  • Change the display order by clicking Show Advanced Options, selecting the appropriate sort order and clicking Search.

  • View transactions of specific types by clicking Show Advanced Options, selecting the appropriate filter and clicking Search.

  • View cleared checks by clicking Show Advanced Options, optionally entering a beginning and ending Check Range, selecting Check Number as the sort order and clicking Search. Click on the link to retrieve images of the front and back of the check. Items marked as “Check Converted to ACH Withdrawal” will not be linked since images are not available. An * by a check number indicates that the previous check number is missing from the sequence.

  • Download transaction details by first selecting the date range, sort order and format. Then, click the Download button. Repeat the process for each desired suffix.


Account Preferences

  • Assign nicknames to suffixes to better describe their purpose or relationship to you by clicking on the link under the Nickname column and entering the desired nickname. Nicknames assigned to other member’s suffixes to which you have been granted access are not viewable from the other accounts. They are for your personal use only. The other accounts can assign their own nicknames to their suffixes. Nicknames that are assigned to suffixes in Home Branch are displayed in Home Branch and the Eglin FCU Mobile Banking applications. Nicknames are not displayed on printed statements, eStatements or any other correspondence from Eglin FCU. Nicknames can be cleared by clicking Reset to Default on each suffix.

  • Remove suffixes from the Account Summary and other displays in Home Branch by clicking on the link under the “Hidden” column and checking the Hidden box. Add suffixes back to the Account Summary and other displays in Home Branch by clicking on the link under the “Hidden” column and unchecking the Hidden box.


Courtesy Pay

  • Courtesy Pay is a service that may help prevent a denial of POS transaction that exceeds your available checking account balance. You can choose to Opt In or Opt Out of this service from this page. Some restrictions apply. A disclosure is available for your review prior to making a selection.






Transfers

Transfer Funds

  • The transfer page allows you to transfer funds between the suffixes in your primary account and any suffixes to which you have been granted access from other member’s accounts.

  • Transfers can be immediate or scheduled. Immediate transfers are subject to Regulation D (Reg D), which allows a maximum of 6 immediate transfers per month from each of your share savings accounts.

  • Scheduled transfers can only be made from your primary account suffixes. Scheduled transfers are not subject to the Regulation D (Reg D) limit. Scheduled transfers are processed at the beginning of each business day at approximately 8:30 AM CT.

  • You can add a comment to each individual transfer that will appear in the record when you view the suffix on the Account Details page.

Credit Card Payments

  • MasterCard Payments can be made directly through the Transfer Funds screen. You have the option to either make an immediate payment or schedule future payments.

  • Immediate payments can be for the Statement Balance Due, Minimum Due, or any other amount you choose to pay. Scheduled payments are for a fixed amount.

  • MasterCard payments are transmitted to our MasterCard processor each business day at approximately 5:30 PM CT. Payments are applied over night and updated balances are transmitted to us the following business morning at approximately 8:30 AM CT. To prevent payments from being duplicated, each “pending” payment must be processed completely before another payment can be made.

Mortgage Payments

  • Mortgage Payments can be made directly through the Transfer Funds screen. You have the option to either make an immediate payment or schedule future payments.

  • Immediate payments can be for the Regular Payment Due or Regular Payment Due Plus Additional Principal. Scheduled payments are for a fixed amount that must match or exceed the Regular Payment Due amount. Any amount that exceeds the Regular Payment Due will be applied as Additional Principal.

  • Mortgage payments are transmitted to our mortgage processing system each business day at approximately 5:30 PM CT. Payments are applied over night and updated balances are available the following business morning at approximately 8:30 AM CT. To prevent payments from being duplicated, each “pending” payment must be processed completely before another payment can be made.


Member Transfer

  • Member transfers allow you to transfer funds directly to another member’s account. You will need to know the receiving member's account number, suffix (S1, S9, etc.) and first two letters of their last name to successfully transfer funds. Your name will be listed as the source of the transfer on the receiving member’s account. Your account number will not be shown on the other member’s account. Member Transfers cannot be scheduled.





Pay Bills

Bill Payer

  • The Pay Bills link connects you to your Bill Payer account. If you have not signed up for Bill Payer check out the online demo. Read the Disclosure and Accept the Terms & Conditions of the service. You will then be redirected to Bill Payer where you will be able to set up payees and scheduled payments.


Bill Payer Demo

  • To Learn more about Bill Payer take a moment to view the Demo.


Bill Payer Disclosure

  • To Review the Terms and Conditions & Agreement for Bill Payment Service view the Disclaimer.




eServices

Alerts

  • Alerts are now available in Home Branch 4.0. To access the Alerts List click on eServices > Alerts > Setup a New Alert. Alerts will allow for you to set up balance level inquiries, reminders for payments, account warnings for logins or account updates and much more. It is important to note that the alert will be sent to the email address you have on file. This email address can be updated through the My Profile link.

  • Several new Features in Home Branch rely on your email address. Please be sure to verify that the email address on file is the location where you would like Password Resets, Username Requests and Alerts on your Suffixes to be sent.


eStatements

  • GO PAPERLESS! - eStatements are provided to you instantly after agreeing to the eStatement Agreement/Disclosure within Home Branch.

  • You will need Adobe® Reader to view your eStatements.

  • Your browser will need to accept session cookies from esolutions.pinnacledatasystems.com to view your eStatements.


Check Withdrawal

  • You can withdraw funds from your account by having a check payable to you, mailed to your primary address on file. The check will be mailed to the address specified in your Contact Information located under the My Profile tab.


Tax Information

  • The tax information page provides you a summary of your previous and current year to date interest information.





My Profile

Contact Information

  • Update your Email Address, Physical & Mailing Address and Phone Numbers online.

  • Several new Features in Home Branch rely on your email address. Please be sure to verify that the email address on file is the location where you would like Password Resets, Username Requests and Alerts on your Suffixes to be sent.


Password Change

  • Your selected Password must be from 8 to 16 alphanumeric digits in length. Leading zeros are allowed. Most special characters are allowed. Passwords are NOT case sensitive. Be careful to select a password that is not easily guessed. Longer Passwords are more secure. Passwords with a mixture of letters, numbers and special characters are more secure and are recommended.

  • To change your Password, enter your current password and new password in the Password and Confirm Password boxes, and then click Change Password.


Username Change

  • Set up a username for your account to be used in place of your account number in the login process. The username will not be displayed anywhere inside Home Branch. You can choose any available username on a first-come first-served basis. Usernames are like email addresses, they are unique and cannot duplicate another member’s username. The username must begin with an alpha value (letter) and must be between 6 and 16 characters. Once you have selected a username for your account, you must use it in the login process (the account number will no longer work). You will not be able to revert back to your account number. Usernames must also be used to log into Eglin FCU’s mobile applications.





Contact Us

Messaging

  • Messaging is an additional feature available that will allows you to contact us directly through Home Branch during business hours.

  • All correspondence through the Messaging Center is Secure.


Message Inbox

  • Your Message Inbox will contain any correspondence from EFCU to messages that you have sent to us.


Sent Messages

  • The Sent Messages section will contain all messages that you have sent to us through the messaging system. You have the ability to delete old messages.


Compose Message

  • You can Compose a message and send it to us securely through the messaging system. We will respond to all messages during business hours. Messages sent after closing will be responded to the following business day.





Safety & Security
  • To learn more about our Safety Tips, Security Courses and Additional Tools view our Safety & Security page.





Log Out
  • For increased security, we recommend that you terminate each Home Branch session by clicking on the Log Out button before navigating away from Home Branch.

  • Home Branch sessions terminate after twenty (20) minutes of inactivity. The timer is reset by each activity that requests data from our server. One (1) minute prior to the session timer expiring, a window will pop up asking if you wish to restart the timer. Please note that the Bill Payer service and eStatements open in new windows or on new tabs and do not reset the Home Branch timer.