EFCU Mobile App

Tap the gear icon in the appropriate section on the "Accounts" page of the mobile app to access the "Edit Accounts" page. From there, tap the pencil icon next to the account you wish to adjust. You will be presented with options to nickname that account, hide it (or unhide it) and set your "Primary Transfer From" preference. Please note that toggling on the "Hide in the List" switch on an account will not only hide it from the list on the "Accounts" page, but also hide it from every other aspect of the app, including the "From" and "To" fields while initiating or setting up a transfer.

For your convenience the mobile app offers customizations for your accounts, such as the option to nickname an account, hide (or unhide) an account, and set an account as your preferred "Primary Transfer From" suffix. If you cannot see one of your accounts on the "Accounts" page, nor as an option in the "From" and "To" fields while initiating or setting up a transfer, it may be hidden. Tap the gear icon in the appropriate section on the "Accounts" page of the mobile app to access the "Edit Accounts" page. From there, look for the hidden account under the "Display Hidden Accounts" section and tap the pencil icon next to it. Toggle off the "Hide in the List" switch, then tap "Save."

Tap the gear icon in the appropriate section on the "Accounts" page of the mobile app to access the "Edit Accounts" page. From there, tap the pencil icon next to the account you wish to adjust. You will be presented with options to nickname that account, hide it (or unhide it) and set your "Primary Transfer From" preference.

To access the rewards site (Dreampoints), first select your Rewards Mastercard from the Accounts page, this will take you to the transaction history page for your credit card. From there, select the gear icon in the top right corner of the card tile at the top of the page. A "Card Rewards" button will be displayed on that page, simply tap it to be redirected and automatically signed into the Dreampoints rewards site.

To access CardControls, tap the "Services" menu item in the main navigation at the bottom of the screen. On the "Services" page is a button labeled "CardControls." Tapping the CardControls button will automatically open and sign you into the CardControls app. If you do not have the CardControls app installed on your device you will instead be taken to the app store to download and install. Once the CardControls app is installed, follow the previous instructions to gain access.

To opt in and out of Courtesy Pay for Debit POS Transactions, tap the profile icon located in the top right corner of the mobile app. Once on your profile page you will see a button labeled Courtesy Pay for Debit POS Transactions listed at the top. Tap that button to open the Courtesy Pay for Debit POS Transactions page where a list of eligible accounts is displayed along with a toggle for each. To opt in or out, toggle the switch and tap "Save." If you are opting into Courtesy Pay for Debit POS transactions you will be presented with the Courtesy Pay for Debit POS Transactions disclosure and agreement, you must agree to this for your opt-in request to be fulfilled.

To update your contact information, select the profile icon in the top right corner of the mobile app. This will take you to the Profile page where you can update your phone numbers, email and address on system. You can also make adjustments to your security settings such as your username and password as well as alerts and two-factor authentication preferences on this page.

After a short period of inactivity you will be logged out. You may also force the session to close by closing out the app entirely or by selecting "Log Out" on the Profile page which can be accessed by tapping the profile icon in the top right corner.

Quick View can be enabled by tapping "More" in the main navigation and then toggling the Quick View setting on. The Quick View button will then be presented on the login screen of the app. It is not recommended to turn this setting on if you share your device with others, to ensure the privacy of your data.

Dark Mode can be enabled by tapping "More" in the main navigation and then toggling the Dark Mode setting on. Please note Dark Mode will only affect the appearance of the app itself, third party services such as Bill Pay and Your Credit Score and Report are unaffected by this setting.

For your convenience and to reduce many of the frustrations members have expressed regarding the authentication process, the app will no longer log you out immediately upon leaving it. After a short period of inactivity, however, you will be logged out. You may also force the session to close by closing out the app entirely or selecting "Log Out" on the Profile page.

You will be prompted to create your 4-digit PIN code the next time you log in after toggling this setting on.

There are two views to choose from that change the functionality of the account selection mechanism on the Transfers page. Tap the icon in the top right corner of the transfers page to toggle between these two views. The "list" view allows you to select your sending and receiving accounts by tapping them to present a list of available accounts while the "card" view allows you to swipe right and left to scroll through your available accounts.

To transfer funds to another member you will need to know the other member's account number, first two letters of their last name, and the suffix type and number of the account suffix you wish to transfer funds to. To start, visit the transfers page and tap "+ Add Transfer". Select the account you wish to transfer funds from in the "From" field, then select "New Account" in the "To" field and check "Other Member of this Credit Union." The necessary fields will then be displayed on the page. Enter the other member's account number, then select the account type (if you are transferring to checking or savings, select "Share"). Enter the suffix number, for example 1 for savings or 9 for checking. Enter the first two letters of the other members last name. Then select the date which you would like the transfer to occur on. If you have any comments to add, enter them in the comments field; comments will be displayed to you and the other member in transaction history. Finally, enter the amount you wish to transfer and tap "Submit." You may be presented with a security challenge at this point. Once the transfer has been successfully entered you will see a confirmation screen.

To schedule a transfer to occur on a future date , tap the "Transfers" button in the main navigation at the bottom of the screen. Tap "+ Add Transfer" to begin a new transfer. At the top of that page, select the account you would like to transfer from and the account you would like to transfer to. Tap the "Payment Date" field, select the date from the calendar that is displayed and tap "Apply." Finally, enter the amount you wish to transfer and tap "Submit." You may be presented with a security challenge at this point. Once the transfer has been completed successfully, you will see a confirmation screen.

To set up a recurring transfer, tap the "Transfers" button in the main navigation at the bottom of the screen. Tap "+ Add Transfer" to begin a new transfer. At the top of that page, select the account you would like to transfer from and the account you would like to transfer to. Toggle the "Recurring" switch to "on" and then select the frequency for how often you would like the transfer to occur. To schedule your recurring transfer for a future date, tap the "Payment Date" field, select the date from the calendar that is displayed and tap "Apply." Finally, enter the amount you wish to transfer and tap "Submit." You may be presented with a security challenge at this point. Once the transfer has been completed successfully, you will see a confirmation screen.

Currently the External Transfers feature can only be used to make payments to your EFCU loan or Mastercard from your account at another financial institution. In order to perform these transactions you must have a current EFCU Mastercard or loan on system and you must first establish the connection to your other account by selecting "+ Add Account" on the "External Accounts" page available in the "Services" section of the mobile app, completing all the fields presented and following the instructions to authenticate your ownership of the external account.

You may transfer funds from your account at another financial institution to your loan or Mastercard at EFCU through the "External Transfers" feature. You will first need to establish the connection by authenticating ownership of your other account. To do so, tap "Services", then "External Accounts" and then tap the "+ Add Account" button at the bottom of the screen. From there, input the routing number at your other financial institution, the type of account you are connecting to, the account number and the account name. Once you have completed all of those fields, tap "Continue." You will then be presented with the information you just entered and a button to continue. After tapping continue, a message will appear letting you know the account will not be available to receive transfers from until the setup is complete. Tap "Ok." A confirmation screen will then be presented with instructions for completing the process.