Eglin Federal Credit Union

Eglin FCU
Mobile App

The Eglin FCU Mobile App offers you the convenience to access and manage your EFCU accounts wherever you are.

Mobile App features include:

My Accounts	View account balances, transaction history* and check images.
Transfer Funds	This function allows you to transfer funds and make payments on the available suffixes.
Pay Bills	Allows you to schedule bill payments (requires signing up for Bill Payer in Home Branch, the Bill Payer service is free with a minimum of 3 transactions per month).
Deposit Checks	Allows you to remotely deposit your check using the camera on your Apple iOS or Android device.
Find ATM/Branch	Provides locations to surcharge-free ATMs and Branches.

*Transaction history for mortgages is not currently available inside the mobile app, you may still view balance and payment history for these account types.

MOBILE DEPOSIT

Mobile Deposit is a secure, online service that allows you to deposit checks using the Eglin FCU Mobile App and a supported mobile device. It is a convenient way for you to make check deposits 24/7 without having to visit a branch or ATM. Watch the video below to learn how to use Mobile Deposit on the Eglin FCU Mobile App.

Eglin FCU Mobile App Frequently Asked Questions

What are the requirements to use Eglin Federal Credit Union's Mobile Banking app?
You must be an active member with access to Home Branch. The username and password for the mobile app are the same as those used for Home Branch.

What are the hardware and software requirements for the Eglin FCU Mobile App?
Mobile Deposit is currently available on Apple devices that support iOS 6.0 and above (iPod Touch^® 4th generation, iPhone^® 3GS and above, iPad^® 2 and above) and Android^® devices supporting OS 4.0 and above.

How do I get access to Home Branch?
Go to Forms & Applications to complete the form. If you wish to print the application, your signature must be either witnessed by an EFCU employee who can verify your identification OR be acknowledged by a Notary Public.

Where can I find the Terms and Conditions for using EFCU's online access?
Here: Online Account Access & Electronic Funds Transfer Disclosure

Is there a fee to download or use the app?
Eglin Federal Credit Union does not charge a fee to download or use the app. Your cell phone carrier may charge fees associated with your data plan.

Who can I contact for assistance?
You can call us at 850.862.0111 or 800.367.6159 ext. 1421, email us at Member Services, or visit any of our 9 branches. Our hours of operation are posted on our website at Locations.

What if I lock myself out of the app?
Accounts are locked out after 3 failed login attempts. To reset your account, you will need to call us at 850.862.0111 or 800.367.6159 ext. 1421 during normal business hours.

If I am locked out of the app, will I also be locked out of Home Branch?
Yes. If you are locked out of the app you will also be locked out of Home Branch. You will need to contact us at 850.862.0111 or 800.367.6159 ext. 1421 during normal business hours in order to reset your online access.

Why do I see a blank transaction screen when reviewing transaction history?
Transaction history is retrieved and displayed by month. If there are no transactions for the month being retrieved, the transaction screen will be blank. Continue selecting previous months to display transactions performed during those periods. Transaction history is generally available for five quarters.

Why do I see a blank screen when trying to select a suffix to transfer from or to?
If no suffixes are eligible for transferring from or to, the selection screen will be blank.

Why does the iPhone/iPad app only allow "All Checks" for the most recent three months?
The iPhone/iPad app uses the built-in picture scroller. To prevent the scroller from overflowing the available memory, this feature only works for the first 3 months. Images older than 3 months must be viewed individually

Eglin FCU Mobile App Security

Is the mobile app secure?
The mobile app uses SSL encryption to communicate securely throughout the entire process of accessing your accounts.

How long does each login session last?
Each login session lasts 20 minutes from the beginning of the session. The timer is not reset with activity.

How can I further protect my account information?
Protect your account information by taking additional steps: - Use the screen locking feature of your mobile device. - Never save your account number on your mobile device. - Always use the Logout feature of the mobile app. - Request a Home Branch password change if your device is lost or stolen. - Read "Make Your Smartphone Safe" on this page to learn more about securing your mobile device.

About EFCU
Careers
Locations
USA PATRIOT Act
Disclosures

Repos²
Foreclosures
Web Policy
Browser Support
Privacy Notice

850.862.0111
800.367.6159
Contact Us
Site Map
Third Party Links

About EFCU
Careers
Locations
USA PATRIOT Act
Disclosures
Repos2
Foreclosures
Web Policy

Browser Support
Privacy Notice
850.862.0111
800.367.6159
Contact Us
Site Map
Third Party Links

*APR = Annual Percentage Rate.
Routing Number: 263178070
838 Eglin Parkway NE, Fort Walton Beach, FL 32547-2781

© 2017 Eglin Federal Credit Union. Eglin Federal Credit Union is Federally Insured by NCUA. Equal Housing Lender. Equal Opportunity Employer. Information submitted to EFCU via email is not encrypted and may not be secure. Links to other sites are provided as a convenience to our visitors. The Credit Union is not responsible for the availability, content, or privacy practices of any linked site. Images used for representational purposes only; do not imply government endorsement.

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EFCU's Web Policy

Use of Cookies
Eglin Federal Credit Union uses small text files called cookies to collect anonymous Web site traffic data. This information helps improve our Web services. Our cookies do not collect or store any personally identifiable information.

Browser Support

Supported Browsers

Microsoft Internet Explorer
Version 10 and higher

Microsoft Edge
Current version

Mozilla FireFox
Current version

Google Chrome
Current Version

Safari
Current Version*

Opera
Current Version

*Does not support Safari on windows operating systems.
While most elements of our website will function on earlier versions of the browsers listed above, we highly recommend updating your browser to the current version.

Browser Settings

To maximize your browsing experience on our site, please add eglinfcu.org and billpaysite.com as trusted sites in your browser and, if applicable, in your firewall. For eglinfcu.org you will need to enable Javascript. For Home Branch you will need to enable SSL (encryption) support, cookies (Requires session-only cookies that are returned to the originating server - eglinfcu.org), and secure pages to be saved to the hard disk.

Information about your browser:

requires JavaScript for Home Branch access

Click here to run the Bill Payer browser test

Certificates

If you are having trouble viewing Home Branch due to a certificate error then we suggest you download the Microsoft Root Certificate Program.
The Microsoft Root Certificate Program supports the distribution of root certificates, enabling trust among Windows clients. To date, Microsoft has approved nearly one hundred commercial and government CAs for participation in the Program.

Click here to download and run the
Microsoft Root Certificate Program.

Important Information About Opening a New Account

USA PATRIOT Act
To help fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens or signs on an account.

What This Means For You
When you open an account, we will ask you for your name, physical address, date of birth and other information that will allow us to identify you.

ROUTING & TRANSIT NUMBER

EFCU's Routing & Transit Number for Direct Deposit or any other electronic transfer of funds is 263178070.

Please provide your full 10 digit Account Number when authorizing electronic debits or credits. Your full Account Number consists of: Leading zeros + Account Number + Check Digit (Example - 000_ _ _ _ _ _ _) *5 digit accts will have 4 leading zeros & 6 digit accts will have 3. (Money Market accounts begin with "990")

If you have pre-printed EFCU checks, the Routing & Transit Number and 10 digit Account Number are on the bottom of your checks (see picture below).

If you need to obtain the correct 10 digit Account Number, please use the Check Digit Calculator below:

Check Digit Calculator
Select account type and enter your account number, then press "Tab" on your keyboard to calculate your check digit and full 10-digit account number.

INSURANCE REQUIREMENTS FOR COLLATERAL LOANS

When you received your loan you agreed to maintain adequate insurance coverage. If your insurance information has changed or you receive a letter stating we do not have proper documentation, you should provide us with a copy of your insurance declarations page (not your insurance card). The declarations page must show the following information:

A loss payee naming Eglin FCU as lien holder.
A full collateral description including the Vehicle Identification Number (VIN).
Comprehensive and collision coverage with a maximum $1,000 deductible.
The effective and expiration dates of the coverage.

You can submit your insurance information by:
Fax: 913.268.3178
Mail: Eglin Federal Credit Union
Attn: CPI Department
838 Eglin Parkway NE
Fort Walton Beach FL 32547-2781

If you have any questions, please call 800.476.7330 , Monday through Friday 8am-5:30pm CST.

Third Party Website

Home Branch

Eglin FCU Mobile App, account access via mobile device: view transaction history, transfer funds, deposit checks, and more.