Debit & ATM card security

If we suspect fraudulent ATM or debit card use, we will call you to validate the legitimacy of your transactions. Your participation in responding to our call is critical to prevent potential risk and avoid restrictions we may place on the use of your card.

• Our automated call will ask you to verify recent transaction activity on your card.
• You'll be able to respond via your touchtone keypad.
• You'll also be provided with a toll-free number to call should you have additional questions.

So that we may notify you as quickly as possible, it is important that Eglin FCU has your cell phone number and accurate email address. Call 850.862.0111 x1402 or update your Contact Information by logging into your account via a browser or the Eglin FCU Mobile App.

In the meantime, please be diligent in monitoring transaction activity on your account and contact us immediately if you identify any fraudulent transactions.

Here are some additional tips on protecting yourself from debit card fraud:

• Be Proactive with Alerts: When logged into your Eglin FCU account via a browser or the Eglin FCU Mobile App, under 'eServices', you have a choice of 29 alerts to help monitor your account activity.
• Unless absolutely required for a legitimate business purpose, avoid giving out your:
  
  • Address and ZIP code
  • Phone number
  • Date of birth
  • Social Security number
  • Card or account number
  • Card expiration date
  Your PIN is private; never give it out.
• In stores and at ATMs, always cover your card and PIN, and watch for:
  
  • Cell phone cameras, mirrors, or other tools used to view cards and PINs
  • People watching your transactions
  • Cashiers taking your card out of sight; take it to the register yourself
  • Any unusual activity at ATMs; if you feel uncomfortable, go to another ATM
• Online, you should never respond to unsolicited emails that:
  
  • Ask you to verify your card PIN or account number; such emails are not sent by legitimate businesses
  • Link to websites; such sites can look legitimate but may collect data or put spyware on your computer