Debit & ATM card security
So that we may notify you as quickly as possible, it is important that Eglin FCU has your cell phone number and accurate email address.
To protect your account, we monitor your ATM and debit card transactions for potentially fraudulent activity which may include a sudden change in locale (such as when a U.S. issued card is used unexpectedly overseas), a sudden string of costly purchases, or any pattern associated with new fraud trends around the world.
If we suspect fraudulent ATM or debit card use, we will call you to validate the legitimacy of your transactions. Your participation in responding to our call is critical to prevent potential risk and avoid restrictions we may place on the use of your card.
- Our automated call will ask you to verify recent transaction activity on your card.
- You'll be able to respond via your touchtone keypad.
- You'll also be provided with a toll-free number to call should you have additional questions.
So that we may notify you as quickly as possible, it is important that Eglin FCU has your cell phone number and accurate email address. Call 850.862.0111 x1402 or update your Contact Information by logging into your account via a browser or the Eglin FCU Mobile App.
In the meantime, please be diligent in monitoring transaction activity on your account and contact us immediately if you identify any fraudulent transactions.
Here are some additional tips on protecting yourself from debit card fraud:
- Be Proactive with Alerts: When logged into your Eglin FCU account via a browser or the Eglin FCU Mobile App, under 'eServices', you have a choice of 29 alerts to help monitor your account activity.
- Unless absolutely required for a legitimate business purpose, avoid giving out your:
- Address and ZIP code
- Phone number
- Date of birth
- Social Security number
- Card or account number
- Card expiration date
- In stores and at ATMs, always cover your card and PIN, and watch for:
- Cell phone cameras, mirrors, or other tools used to view cards and PINs
- People watching your transactions
- Cashiers taking your card out of sight; take it to the register yourself
- Any unusual activity at ATMs; if you feel uncomfortable, go to another ATM
- Online, you should never respond to unsolicited emails that:
- Ask you to verify your card PIN or account number; such emails are not sent by legitimate businesses
- Link to websites; such sites can look legitimate but may collect data or put spyware on your computer
There has been an increase in fraud targeting mortgage closing companies and consumers near the closing date of their dream property.
Making your password more complex will keep you safer online (though much more can still be done).
10 things you can do to ensure the online safety and security of your account.
Socially engineered schemes often rely on methods that financial institutions would never employ.
Using anti-virus software and keeping it up-to-date is the best protection against these threats.
Installing a personal firewall is essential to safeguard your computer and valuable personal information.
As consumers become more educated about fraud and identity theft, online criminals are moving to other places to launch their scams.
To verify a website is genuine, double click the lock to display the website's security certificate. If the name on the certificate and the name of the website in the address bar do not match, the website may be phony.
Guard your privacy and limit the amount of personal information you share online.
In order to help ensure that you and your information stay safe, check your online account statements frequently.
So that we may notify you as quickly as possible, it is important that Eglin FCU has your cell phone number and accurate email address.
Smartphones give us a lot of freedom and make our lives more efficient, but they also present their own set of challenges when it comes to data security.
We are committed to taking reasonable steps to protect the security of our member's financial information in all areas of our operations.
