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Eglin FCU Debit Card

Experience convenience and enhanced security with an Eglin FCU Debit Card.
Click here to
Request a Debit Card
view our debit card terms & conditions

Benefits of the Eglin FCU Debit Card include:

Eglin FCU Debit Card Terms & Conditions

Mastercard Guide to Benefits for Debit Cardholders

Mastercard® Transaction Authorization Alerts

Eglin FCU will notify you via text, email, and/or phone if we suspect any unauthorized transactions on your Eglin FCU Mastercard.

Text Alerts

  • When an unauthorized transaction is suspected, a text message that includes the transaction details will be sent to your cell phone.
  • Reply 'YES' if you authorized the transaction or 'NO' if you did not.
  • If you reply 'YES,' you will receive a text response that requires no action. If you reply 'NO,' you will receive a text response informing you of the next steps.
  • If no response is given, then you will be attempted to be reached via phone call.

Email Alerts

  • When an unauthorized transaction is suspected, an email will be sent to your email address we have on file.
  • Details of the transaction will be provided within the email.
  • You will be asked to verify whether you authorized all of the transactions or if one or more transactions were not authorized by clicking on the appropriate link.

How You Can Help

Thank you for choosing Eglin FCU and generously working alongside us to keep your information safe.

  Beware of phishing attempts. Eglin FCU will not ask you to give out any personal information via text or email. If you question the validity of a transaction authorization alert pertaining to your Eglin FCU account, please contact us. Credit card transaction authorization alerts via text message are a complimentary service offered by Eglin FCU. You are, however, subject to any text message charges or data charges from your cell phone carrier.

 If an unauthorized transaction has posted to your account, you should notify us immediately and may file a dispute by visiting a local branch or by calling us at 850.862.0111, Option 1, during business hours.

Surcharge-Free ATMs

Eglin FCU members have access to 80,000+ surcharge-free ATMs WORLDWIDE.

find a surcharge-free ATM near you
Video Teller Machines
We are excited about our new Video Tellers.
more about Video Tellers
Take Control of Your Card
Manage your Eglin FCU Credit and/or Debit Card usage through your mobile device by defining when, where and how your card is used.
download CardControls today
Taking a trip?
Prevent interruption of service to your Eglin FCU credit and/or debit card by notifying us before you leave town. Call us at 850.862.0111, Option 1, or submit your travel notification via DocuSign using our Travel Notification Form.
Travel Notification Form
Debit & ATM card security
So that we may notify you as quickly as possible, it is important that Eglin FCU has your cell phone number and accurate email address.
learn more
CO-OP Network
CO-OP Shared Branch & ATMs connect credit unions from across the country to provide access to your funds wherever you may be.
locate a CO-OP Shared Branch or ATM

Report lost or stolen card:

850.862.0111, Option 1 (all hours)
800.367.6159, Option 1 (all hours)

Request a replacement card

Activate card or change PIN:

(all hours)
Within USA: 866.762.0558
International: 501.588.7531

Frequently Asked Questions

How do I get a debit card?
To request a new or replacement debit card, please visit any of our branches during business hours to receive a card the same day. To request a card to be mailed, visit the forms page on our website and select “Request a New or Replacement Debit Card” to complete an application through DocuSign.

How do I dispute or report transactions on my debit card that I did not make?
If you notice any unauthorized transactions in your transaction history or your monthly statement, please contact us by visiting a branchor calling 850.862.0111 and selecting Option 1 during business hours.

Can a minor get a debit card on their Checking account?
Debit cards for minors, children or youth with Premium Checking accounts may be provided with an adult joint owner who accepts liability for any returned item, overdraft, or unpaid amount on the account and for related fees and charges. To discuss debit card options for Minor accounts, visit any branch location or call us at 850.862.0111, Option 1, during business hours.

I have money in my account. Why am I unable to withdraw funds?
If you are attempting to withdraw money with a sufficient available balance but the transaction is denied, it is possible you have exceeded your daily spending or withdrawal limit. Please call 850.862.0111, Option 4, during business hours or visit a local branch for more information specific to your account.

What do I do if my card is malfunctioning?
If your card is damaged or malfunctioning, you can request a replacement by visiting any branch location for same-day service or by completing the required Debit Card Request form online on our Applications and Forms page.


My card is being replaced or renewed. Will the PIN be the same?
When you call to activate your new card, you will be prompted to select a Personal Identification number, also called a PIN. You may choose the same PIN for your renewal or replacement card that you used previously. Remember that it's your responsibility to make sure no one else learns your secret PIN or uses the card issued to you. Please tell us at once if you believe your card or PIN has been lost or stolen. You may change your PIN at any time by calling 866.762.0558.

How do I add another cardholder to my account?
To request a Debit Card or ATM Card that allows someone else access to your accounts, please contact us by calling 850.862.0111, Option 1, or by visiting one of our branch locations during business hours. Additional cardholders must be joint on at least one account suffix and will be authorized to access all your share and loan accounts. As the primary accountholder, you are responsible for all purchases and transactions conducted by additional cardholders and authorized users

Why was my transaction denied?
If your credit or debit card transactions are being declined, or if you have specific questions regarding the status of your card, please call us at 850.862.0111 and select Option 1 for assistance during business hours.

How do I dispute a transaction?
If you need to dispute a transaction or would like more information about the dispute process, please contact us by visiting any branch location or by calling 850.862.0111, Option 1, during business hours.

I am planning to travel soon, is there anything I should do to ensure my card will still work while I am out of town?
To avoid interruptions to your Eglin FCU Debit or Credit card services while traveling abroad or making international transactions, we recommend completing a travel notification form. You can fill out the Travel Notification form online at eglinfcu.org/forms. You can also visit any branch location, or call 850.862.0111, Option 1, during business hours to request and submit a Travel Notification form.

Can I use my Eglin FCU Debit or Credit card while I am overseas?
Our Debit and Credit cards may be used internationally for transactions and cash withdrawals where accepted. To alleviate chances of the transaction being declined or blocked due to unusual activity, submit a travel notification form online at eglinfcu.org/forms before you travel.
Do you offer gift cards?
The Credit Union doesn't sell prepaid gift cards. We do have a Platinum Rewards Mastercard program with an exciting rewards selection, including the option to redeem earned points for gift cards.
What is the difference between a debit card and a credit card?
A debit card is directly linked to the available funds in your checking account. It allows you to make purchases using funds directly from your account. A credit card allows you to borrow money from the issuer using a credit line limit for purchases, which is repaid later, often with interest if not paid in full by the due date.

Do you offer custom card designs?
We offer one standardized card design for each card type at this time.